Even Greater Claims Status Transparency with Self-Service Portal Update

Supporting Rightpath’s expert handler-led customer services, the enhanced self-service claims portal has been designed to provide claimants with the live status of their claim, at a glance, 24/7.

The enhancement is another example of Rightpath’s desire to innovate and push the boundaries of claims administration services.

Experienced, Reliable, Proven
The new portal design, combined with the experience and dedication of Rightpath’s claims teams, helps Rightpath maintain an overall customer satisfaction that is consistently above 90%.

Working in synergy with handler to claimant correspondence, the enhanced portal interface has been designed to:

• Provide an instant visual cue as to the status of the claim;
• Provide a clear visual prompt to the claimant when further input is required from them;
• Provide a more succinct explanation of what the next step is in plain English;
• Provide an estimated case response date;
• Update the status and next steps dynamically when the status of the claim changes;
• Significantly reduce the frustration of the unknown for the claimant when making a claim;

Self-Service Claims & Innovation
The first iteration of Rightpath’s current self-service claims portal was launched in 2020.

Upon arrival as a responsive, fully brandable solution, available for white-labelled redeployment, the self-service claims portal has enabled Rightpath to provide a guided claims process via dynamic question sets served in real-time to match the specifics of the claim being entered. And with Guided Document Upload, claimants are guided into the self-service supply of the correct evidence, dynamically requested based on their claim type, first-time.

This reduces the processing life cycle of the claim by removing extra handler touch-points and time otherwise lost in the supply of incorrect information or evidence, which can be a significant source of frustration for the claimant.

ATICS
The claims portal forms a direct interface between the claimant and Rightpath’s cloud-based insurance service platform, ATICS. Built entirely in-house, Rightpath’s ATICS framework was first to market in the use of AI in travel claims upon its debut in 2007.

For more information, contact us today on 01268 214096, or email enquiries@rpisolutions.com